The acquisition of new customers is of top priority in today’s competitive markets. Retaining those customers runs a close second. We not only took this concept to heart in our own client business relationships but we have partnered with CRM industry leaders to bring it to yours. Solid platforms, innovative techniques and a carefully managed staff has enabled us to guarantee a cost effective way for your business to expand and increase revenue gains.
Our Sales Delivery
At Infinity Contact we moved away from the traditional outbound dialer telesales to take a customer care oriented approach to sales for our clients. Our Agents specialize in all things Customer Care which also includes upsells for products supported and the ability to capture a sale while on the phone. Our Agents familiarity with your products or services combined with our conversation handling skills make upsells or new product introductions a natural fit. When a customer or client reaches out to your company, we see this as an opportunity to wow them with our support and to educate them about other great product or service options they may be interested in as well.
High Performance Workforce
Careful selection combined with a comprehensive training solution ensures high closure numbers and customer handling skills.
Track the results from your up sells to be utilized for future forecasting trends and sales analytics. By utilizing our customized campaigns and skills you can quickly see and track the results of your Promotions, Sales, up sells an added value offers.
Whether you need us to integrate with your CRM software, your shopping cart or your shipping system, we are here to help. We have done integrations with Salesforce, Pipeline Deals, Nexternal and many others!