Technology used by your call center greatly impacts the quality of every contact – from the way your contacts are handled to the way your data is collected. Infinity Contact continues to say ahead of the game by utilizing cutting edge contact center technology.
At Infinity Contact, we strongly believe in the benefits of advanced technology and have made extensive investments to ensure our capabilities remain cutting edge while giving our clients access to the highest quality technology solutions. Infinity Contact IT staff is made up of telecommunications experienced professionals and is available 24x7 to handle technical issues promptly and ensure all systems are consistently running smooth. This talented team allows us to provide customized applications to any of our clients requiring more than cookie-cutter type of applications. Our philosophy is if you can dream it, we can build it and our tech’s stay up on the latest in technology employed in the cloud based call center arena to make this happen.
Infinity Contact partners with industry leading contact center software provider, inContact. inContact is the time proven technology that helps deliver exceptional customer experiences while decreasing costs and increasing revenues. inContact gives us a strategic competitive advantage. Thousands of calls, chats, and emails run through our call center on a daily basis. Managing these contacts is an important task and crucial to maintaining our high levels of quality for our Clients.